Privacy policy
This policy explains what personal data Eden Resort (“we”, “us”) collects through this website, why, and what rights you have. We process personal data in line with the Philippine Data Privacy Act of 2012 and, for visitors from the European Union, the General Data Protection Regulation (GDPR).
Who we are
Eden Resort, Liloan, Santander, 6026 Cebu, Philippines. Email: info@eden.ph, phone: +63 916 211 3551.
Contact form and email
When you contact us through the form, by email or WhatsApp, we receive your name, contact details and message. We use them only to answer your enquiry and, where relevant, to arrange your stay. Messages are kept in our mailbox for as long as needed for that purpose.
Bookings
Online bookings are handled by our booking system provider, Sirvoy. When you book, the details you enter (such as name, contact details, dates and payment information) are processed by Sirvoy on our behalf to create and manage your reservation. Please see Sirvoy’s own privacy policy for how they handle data.
Analytics
If — and only if — you accept analytics cookies, we use Google Analytics 4 to understand how visitors find and use our website (for example, which pages are visited and which website or campaign brought you here). Google Analytics is provided by Google. You can change your choice at any time via “Cookie settings” at the bottom of every page. See our cookie policy.
Maps
Our contact page can show a Google Map. The map is only loaded when you click “Show map”; at that point Google receives your IP address and may set cookies.
Your rights
You may ask us for access to, correction of, or deletion of your personal data, and you may object to or restrict its processing. Contact us at info@eden.ph. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines or, if you are in the EU, with your local data protection authority.